Privacy Policy

The Scale Performance (also called "The Scale Performance," "our," or "we") is dedicated to ensuring the privacy of our users, visitors, and clients (all of which are "users," "their," "your," or "you"). Your privacy is of the utmost significance to us on our website (the "Website"). This Privacy Policy has been created to express clearly our policies for the collection, use, and dissemination of information obtained from our clients. By using the Website, you assent to the provisions of this Privacy Policy and to the collection and use of information as detailed below.

Collection of Information

People wishing to make use of the services offered on the Website are requested to give us some contact information, including but not limited to, their name, company name, address, telephone number, e-mail address, and information collected by cookies and IP logs (all "Personal Information"). The following is how we gather personal information:

• User-Provided Information: Collected when users register an account, fill out forms, or enter information through the Website.
• Contact Information: It is collected whenever users inquire about services or pose questions like name, email, phone number, and company name.
• Cookies and Tracking Technology: Used to collect anonymized data about user interaction with the Website like preferences, activity history, and browsing patterns.
• IP Addresses: Logged to identify technical issues, enhance website functionality, and provide location-based services.
• Third-Party Sources: Information may be collected by third-party tools (e.g., Google's display network) for analytics or remarketing.
• Usage Data: Automatically collected as users visit the Website, e.g., pages visited, length of time, and activity with features.
• Voluntary Surveys or Feedback: Collected when users complete surveys or provide feedback, utilized for service enhancement.
• Google Analytics and Other Tools: Utilized to collect anonymized statistics on website usage, user interaction, and performance metrics.

The Website is also able to gather other use information that has to do with interactions on the site. The Website can, at times, also request extra Personal Information, which will become part of the user's general Personal Information. Users are not obligated to provide this extra information, but its refusal may limit them from maximizing the use of some features on the Website.

The data collected is used to operate and maintain the Website as deemed appropriate. It may be used to contact users regarding services, company announcements, special offers, or partnership news. Users may be automatically added to a newsletter and other contact list by submitting an email address. Subscribers can unsubscribe at any time by following the "unsubscribe" link in the emails or by contacting the Customer Service Department. Opt-outs only take effect after processing by The Scale Performance and are the user's responsibility to maintain their opt-out status. The Scale Performance disclaims any responsibility with regard to matters arising from the opting out.

When you sign up or log in to our dashboard, we also collect Personal Information such as usernames, passwords, and contact details in order to assist in accessing the accounts and provide personalized services. This information is secured and accessed only for account management, service provision, and communications. Users will be responsible for keeping the login details confidential. We may also log activity related to usage of accounts in order to determine performance, improve service, and ensure security. Suspicious access or intrusion must be alerted to us immediately.

Sharing & Disclosure of Information Scale Performance does not disclose users' information to third parties unless it is required for necessary provision of requested services, compliance with laws, or whenever reasonably necessary for our company's business operations at our discretion.

Here's how we may share personal information for a particular purpose:

• Service Providers: We may transfer personal information to reputable third-party service providers, which assist in the provision of our services (e.g., hosting services, payment processing providers). These parties are required to secure your data.
• Legal Compliance: Personal data may be revealed to comply with the law, such as honoring a court order, law enforcement agency request, or regulatory or administrative requirement.
• Business Operations: We can share information when it is reasonably necessary for internal business purposes, such as auditing, security, or fraud prevention.
• Marketing and Advertising Partners: Aggregated and anonymized data can be shared with third-party marketing partners so that we can improve our promotion efforts and advertisement campaigns. Identifiers are not transferred without authorization.
• Merger or Acquisition: If there is a merger, acquisition, or sale of all or substantially all our business, personal data will be transferred in such a sale.
• User Consent: We might share personal data with third parties when you explicitly agree to having your data made available for specific purposes.
• Rights Protection: Personal data may be disclosed to protect the rights, property, or safety of The Scale Performance, our users, or others if it is needed to enforce a contract or stop fraud.

In addition, we may collect and record some information from Website visitors and users in order to diagnose technical issues or improve the usability of the Website. The information is used for improving our services and may be made available to third parties anonymously and in a combined format.

The Scale Performance does not intentionally gather Personal Information from users under the age of 14. If you are under 14, do not use our website.

We strictly follow Anti-Spam Policies. The Scale Performance does not send unsolicited emails. Communications are sent only to users who have agreed to receive messages from us.

Cookies And Tracking

We make use of cookies to improve the user experience, remember preferences, and improve further interactions with the Website. The information collected by cookies is anonymized and does not include any personally identifiable data unless provided by the user in a form voluntarily. The information is processed to generate anonymous, aggregate reports of site activity, which are used to enhance the overall Website experience. Users can alter cookie settings through their browser; however, doing so might impact the functionality of the Website.

Cookies are retained for 30 days, and any data stored for marketing purposes is retained until the user requests deletion.

Remarketing And Advertising

The Site uses cookies to display remarketing ads based on users' previous visits. These ads are served via networks such as Google's display network. Users can opt out of Google's use of cookies by modifying their settings in the Google Ads Preferences Manager.

Intellectual Property

Materials published on this Website, such as text, graphics, logos, images, and other material, are the property of The Scale Performance unless otherwise specified. The use of any trademarks, copyright, or proprietary material is prohibited.

California Online Privacy Protection Act (CalOPPA)

CalOPPA calls for commercial websites and online services that collect Personally Identifiable Information (PII) from California residents to post a visible and accessible privacy policy. CalOPPA is not limited to businesses in California but to any business in the U.S. or globally that solicits California consumers.

As per CalOPPA, The Scale Performance adheres to the following:

• Anonymity: Users may visit our site anonymously.
• Privacy Policy Accessibility: We make our privacy policy accessible by having a link to it prominently located on our home page and on the first meaningful page after visiting our website. The link is labeled clearly with the word 'Privacy.'
• Notification Of Changes: If we change our privacy policy, changes are posted on our Privacy Policy page as soon as possible.
• Changing Personal Information: You can change your personal information at any time by:
• Emailing us
• Calling us
• Reaching out to us by initiating a chat with us or by submitting a support ticket

This lets us be open and California law-friendly while respecting our users' privacy preferences.

Changements to Our Privacy Policy

If significant changes occur in this Privacy Policy, The Scale Performance will have a notice on the Website that alerts users to those changes. Concerning the sort of changes, we also notify updates via email reminders. We suggest you review our Privacy Policy from time to time to keep yourself abreast of any change that can affect the way we handle your personal information.

For any inquiry regarding our Privacy Policy, please do not hesitate to contact us at: [email protected].

We do not share mobile opt-in data with third parties without your explicit consent. Any personal data collected through mobile opt-in will be used solely for the purpose of providing the requested services. We will not sell, rent, or share this data with external companies for marketing purposes.